Work Model: Full-Time | Onsite (Work from Office Only)

Employment Type: Immediate Joiners Preferred

Position Overview

We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients, EMR/EHR platforms, and clinical workflows. This role is based in our Medellín, Colombia office (onsite full-time) and requires hands‑on production support experience, strong troubleshooting skills, and familiarity with U.S. healthcare operations. The adecuado candidate can join immediately and is comfortable working in a fast‑paced, client‑facing support environment.

Key Responsibilities

Production & Application Support

- Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers.
- Troubleshoot application, interface, workflow, and user access issues.
- Perform root cause analysis and resolve incidents within defined SLAs.
- Support system upgrades, patches, and configuration changes.

EMR/EHR & Clinical Workflow Support

- Support platforms such as Epic, Cerner, Allscripts, Athenahealth, Meditech, or similar.
- Assist with user provisioning, role configuration, and access control.
- Understand clinical workflows including scheduling, billing, documentation, orders, and patient records.
- Collaborate with clinical and operational stakeholders to resolve system‑related challenges.

Technical Troubleshooting & Integration

- Analyze HL7 interfaces, data feeds, and system integrations.
- Work with APIs, database queries (SQL), and application logs for troubleshooting.
- Coordinate with integration teams and vendors to resolve data/interface issues.




- Support reporting and data validation activities.

Compliance & Documentation

- Ensure adherence to HIPAA and U.S. healthcare data security regulations.
- Maintain documentation of issues, resolutions, and knowledge base updates.
- Participate in audit support and access reviews when required.

Client & Stakeholder Communication

- Communicate effectively with U.S.-based healthcare clients.
- Provide timely updates and manage incident escalations.
- Work in alignment with U.S. time zones as needed.

Requirements

Required Qualifications

- 3–6+ years of experience supporting U.S. healthcare clients.
- Strong understanding of U.S. healthcare workflows and terminology.
- Experience with:
- SQL queries and database troubleshooting
- HL7 interfaces or healthcare integrations
- Application logs and incident management tools

- Experience working in a production support environment with SLAs.
- Strong written and verbal English communication skills.

Preferred Qualifications

- Experience in U.S. healthcare
- Experience in EMR and EHRs
- Knowledge of Revenue Cycle Management (RCM) workflows (a plus).
- Strong analytical and troubleshooting skills
- Client-focused mindset
- Ability to handle high-volume support cases
- Detail-oriented and process-driven
- Comfortable working in a structured onsite environment

Work Requirements

- Must be willing to work from the office daily.
- Immediate availability strongly preferred.
- Ability to align work schedule with U.S. healthcare client time zones.

Healthcare Applications Support Analyst (US Healthcare – EMR/EHR) - Bilingual • Medellin, ANT, co

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📌 Healthcare Applications Support Analyst (Us Healthcare – Emr/Ehr) - Bilingual (Medellín)
🏢 Interscripts
📍 Medellín