? Location

Barranquilla, Colombia

Celer - Cra # 79 - 115

⚠️ 100% On-Site Position

? Schedule

- Monday to Friday
- Availability between 6:00 a.m. – 6:00 p.m. (rotating shifts within this time frame)

⚠️ Full availability within the schedule range is required

? Position Overview

We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high-quality support through calls, emails, and internal systems while working in a collaborative and fast-paced environment focused on service excellence and professional growth.

✅ Key Responsibilities

- Handle a high volume of inbound and outbound calls
- Manage customer service emails and support tickets
- Resolve access issues and provide requested information




- Conduct follow-up calls with providers and members
- Investigate invoices, balances, and claims
- Accurately document interactions in internal systems
- Support account management and operational projects

? Requirements

- Minimum 1.5 years of experience in customer service (calls and emails)
- Background in healthcare or insurance (preferred but not required)
- Basic knowledge of systems and office tools
- Strong communication and problem-solving skills
- Ability to work collaboratively and stay organized
- Ability to work independently in an on-site environment

📌 Customer Service Representative (Barranquilla)
🏢 Solvo
📍 Barranquilla