Concentrix in Medellín seeks a Sr. Quality Evaluator to monitor and evaluate inbound/outbound calls, chat, and email against quality standards. You will contribute to program performance improvements by providing insights to clients and stakeholders.You will participate in calibration sessions, internal audits, and maintain a knowledge base of client products and services, supporting management with key drivers and metrics to drive scorecards and profitability.#J-18808-Ljbffr