Operations Specialist (Remote - Colombia)

Location: Remote (with flexibility for overlapping U.S. business hours)

Zappy BPO is seeking a highly organized and proactive Operations Specialist to support one of our key technology clients. This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness. The adecuado candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.

Responsibilities

- Operational Coordination & Execution: Oversee daily workflows to ensure smooth delivery of services and operational tasks
- Track and update project timelines, deliverables, and task ownership in internal systems
- Identify bottlenecks or risks early and communicate proactively to ensure on-time completion

- Client & Team Communication: Act as a liaison between internal teams and client stakeholders to ensure alignment on priorities and deliverables
- Manage inbound operational requests, triaging and routing tasks efficiently
- Communicate status updates, progress reports, and key outcomes clearly and consistently

- Data Management & Reporting: Maintain accurate operational data in platforms such as CRMs, project trackers, or TMS systems
- Prepare daily or weekly reports summarizing activities, KPIs, and areas for improvement
- Analyze operational metrics to identify trends, inefficiencies, or process opportunities

- Process Optimization & Quality Assurance: Support the creation and refinement of SOPs to improve consistency and scalability




- Audit workflows regularly to ensure compliance with quality and performance standards
- Suggest process improvements to increase efficiency and reduce operational errors

- Cross-Functional Collaboration: Work closely with team leads, quality, and training teams to ensure smooth handoffs and performance alignment
- Coordinate with other departments (finance, HR, tech) as needed to resolve operational dependencies
- Participate in recurring syncs and client meetings to maintain alignment across stakeholders

Qualifications

- 3–5 years of experience in operations, project coordination, or account support (BPO, logistics, or tech environment preferred)
- Exceptional organizational and multitasking skills with strong attention to detail
- Excellent spoken and written English; comfortable communicating with U.S.-based clients and cross-functional teams
- Proficiency with tools like Google Workspace, Excel/Sheets, CRMs, and project management platforms (e.g., Asana, Monday.com, Notion, or ClickUp)
- Demonstrated ability to analyze data, identify patterns, and translate insights into action
- Strong problem-solving abilities and a “get it done” attitude in dynamic environments

Preferred Attributes

- Prior experience supporting U.S.-based clients in logistics, technology, or service delivery environments
- Familiarity with KPI tracking, process documentation, and continuous improvement practices
- High level of accountability, ownership, and follow-through
- A proactive communicator who anticipates needs before they become issues
- Passion for operational excellence and supporting team success

Referrals increase your chances of interviewing at Zappy by 2x

Bogota, D.C., Capital District, Colombia – 2 days ago

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📌 Operations Specialist (Remote - Colombia) (Bogotá)
🏢 Zappy
📍 Bogotá