Customer Adoption Manager

The Customer Adoption Manager is a key role within our Value Realization Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

Responsibilities

- Develop standard processes within your areas of expertise and champion their adoption.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal.
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

Qualifications





- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
- Experience with Software as a Service is a must.
- Good background in customer/client management.
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
- Strong organizational skills, analytical thinking and problem-solving abilities.

Equal Opportunity Employer

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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📌 Customer Adoption Manager/Technical Account Manager - 11646 (Colombia)
🏢 Coupa
📍 Colombia