Job Description

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast‑paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our integral family.

How you'll make an impact

- Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
- Answer incoming phone inquiries from clients,



claimants and medical providers about claims information.
- Forward calls as needed to Resolution Managers and claims staff.
- Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

About you

- Advanced English level (Advanced B2 minimum required).
- Strong typing skills and basic computer knowledge.
- Availability to handle calls and work on claims‑related issues.
- 1 year of previous experience in contact center or customer support roles.
- Training will be delivered On Site / Operations will be handled in a Hybrid model.

Please apply with your resume in English, otherwise your application will not be considered.

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📌 Customer Service Representative (Colombia)
🏢 Arthur J. Gallagher (AJG
📍 Colombia