We are seeking an IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is idóneo for a self‑driven professional capable of owning all IT functions across a multi‑site organization.

Responsibilities

- Serve as the first point of contact for technical support to staff across multiple U.S. sites.
- Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity.
- Manage user onboarding/offboarding, permissions, and device setup.
- Track issues in the ticketing system and maintain timely resolution and documentation.
- Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools.
- Manage Microsoft 365 accounts, licenses, MFA, and security groups.
- Oversee routers, firewalls, and VPN connections to ensure network stability and security.
- Support VoIP systems and coordinate with vendors for internet and phone service reliability.
- Manage and monitor security camera systems remotely.
- Design, configure, and maintain cloud servers (Azure, AWS, or Google Cloud).
- Manage cloud storage, backups, permissions, and performance optimization.
- Lead major IT projects including migration from Google Workspace to Microsoft 365.
- Plan and execute infrastructure upgrades with minimal disruption.
- Serve as the primary liaison for IT vendors and consultants.
- Monitor and report on system health, performance, and security compliance.
- Maintain complete IT asset inventory, system documentation, and process guides.
- Identify recurring issues and propose process or technology improvements.
- Provide quarterly reports summarizing key metrics, incidents, and recommendations.

Qualifications

- 5+ years of progressive IT support experience across help desk, systems administration,



and infrastructure roles.
- Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
- Proficiency with ManageEngine or similar RMM tools.
- Proven experience managing or migrating cloud environments (Azure, AWS, or Google Cloud).
- Demonstrated ability to migrate email, calendars, and files from Google Workspace to Microsoft 365.
- Solid understanding of VPNs, DNS, routing, and firewall configurations.
- Experience with VoIP system setup and troubleshooting.
- Excellent communication skills in English (C1+).
- Highly organized, proactive, and comfortable working independently in a remote environment.
- Preferred: Experience managing or integrating security camera systems.

Work Structure

- Fully remote role based in Colombia.
- Must be available during U.S. business hours (Central Time overlap).
- Collaborates with U.S. Operations and Leadership teams.
- Coordinates with local vendors or on‑site staff for physical installations or maintenance.

To be considered for this position, applicants are required to complete the following steps:

Application Requirements

Self‑Introduction Video (2–3 minutes): Record a short video including:

- Your name and location
- A brief summary of your work experience
- Why you would be a great fit for our company
- Any additional information you would like us to know
- Upload the video to Google Drive, Dropbox, or YouTube (unlisted).

Typing Speed Test:

- Complete a free typing test at https://www.typingtest.com and submit a screenshot of your results.

Internet Speed Test:

- Run an internet speed test at https://www.speedtest.net and submit a screenshot of your results.

Submission Instructions:

Please email the following to [email protected]:

- Screenshot of typing test results
- Screenshot of internet speed results

We look forward to learning more about you!

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📌 Information Technology Support Specialist (Colombia)
🏢 Global Health Link
📍 Colombia