Intake & Customer Success Specialist – Medellin (On-Site)

Barakat + Bossa, a U.S.-based litigation law firm, is seeking an Intake & Customer Success Specialist to join our Administrative Resource Center in Medellin.

About the Role:

This is a full‑time, on‑site role supporting our U.S.-based litigation team. The Intake & Customer Success Specialist plays a key role in managing new client intake, ensuring a seamless client experience, and supporting ongoing client relationships.

Key Responsibilities:

- Manage the client intake process efficiently, collecting and documenting all necessary information
- Serve as the primary point of contact for new and existing clients, providing guidance and support throughout their journey
- Build and maintain strong client relationships to enhance satisfaction and loyalty
- Collaborate with internal teams to ensure smooth onboarding and resolution of client issues
- Track and report on client engagement, intake metrics, and satisfaction outcomes




- Identify opportunities to improve processes and enhance client experience
- Assist with follow‑up communications, scheduling, and documentation as needed

Qualifications:

- Advanced English and Portuguese (oral and written)
- Excellent organizational, time management, and multitasking skills
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite and case management systems
- Experience in client intake, customer success, or client services is a plus

Ready to join our team?

Apply via LinkedIn or send your resume (in English) and salary requirement to [email protected] with the subject line: Intake & Customer Success Specialist – Medellin

Seniority level: Entry level

Employment type: Full‑time

Industries: Law Practice

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📌 Intake & Customer Success Specialist – Medellin (On-Site) (Medellín)
🏢 Barakat + Bossa
📍 Medellín