Broadvoice, a leader in AI-powered customer experience, seeks a Customer Service Representative to assist customers by phone and email, building positive relationships and resolving requests accurately and promptly. You will collaborate with internal teams, maintain knowledge of products and policies, and ensure documentation is complete while pursuing KPI targets for CSAT, AHT, and Quality.
This remote-first role supports U.S.-based customers; the idóneo candidate has 2+ years in customer
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📌 Remote Customer Support Specialist (Bogotá)
🏢 Broadvoice
📍 Bogotá
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