Engativa, Colombia | Posted on 02/23/2026

- Country Colombia

Job Description

Essential Duties (include but not limited to)

- Support usersconnecting to corporate networks, including assisting and coordinating accessto:

- LAN services(file, print, and core LAN resources)

- WAN connectivity

- Correct LANsegments / VLAN access (as directed)

- Provide networkprinter/scanner connectivity support including:

- Deviceconfiguration

- IP addressing

- Direct TCP/IPprinting/output setup

- Provide warrantyand break/fix support for networked printers and scanners.

- Create, change,and remove printer configurations and queues based on requests and SLArequirements.

- Support wirelessconnectivity and end-user network troubleshooting (where applicable).

- Provide onsite operational andtechnical support to Authorized Users, meeting specified SLAs.

- Resolve incidents and problemsrelated to EUC equipment (desktops, laptops, monitors, peripherals).

- Perform reactive troubleshootingto identify root causes, restore service quickly, and reduce repeat incidents.

- Install, upgrade, configure,repair, and replace EUC hardware and associated peripherals.

- Provide software break/fix,reinstallation, and remediation support for end users.

- Support non-warranty assetreplacement and coordinate required parts/logistics where applicable.

- Provide mobile device repair andmaintenance support (where within scope).

VIP & Executive Support

- Provide VIP support for equipmentincluding (but not limited to):





- Desktop and mobile devices

- Display screens, video systems,docking stations

- Wireless networking accessoriesand endpoints

- Support usersconnecting to corporate networks, including assisting and coordinating accessto:

- LAN services(file, print, and core LAN resources)

- WAN connectivity

Documentation, Communication &Reporting;

- Use the problemmanagement/ticketing database to track, update, and close tickets with completenotes.

- Provide regular, accurate, andtimely feedback on customer requirements and onsite findings.

- Maintain timely communication withsales, operations, and branch office personnel as required.

- Communicate technical informationclearly to both technical and non-technical stakeholders.

Requirements

Experience

- 4+ years of relevant onsite ITsupport experience (Desktop Support L2 / EUC / Network Support).

- Technical Skills

- Installing, upgrading, andmigrating to Windows 11

- Deploying Windows 11 in enterpriseenvironments

- Monitoring and maintaining Windows10 endpoints

- Configuring hardware, drivers, andenterprise applications

Imaging and migration tools:

- Imaging: Ghost, MDT (orequivalent)

- Backup/Migration: USMT (orequivalent)

- Solid troubleshooting in:

- Network connectivity, Laptops,desktops, Printers/scanners (local and network), queue creation, TCP/IPprinting

Language

Able to communicate effectively inEnglish + local language (written and spoken), minimum B2.

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📌 IT Network Support (Freelance) (Colombia)
🏢 Brilliant Computers
📍 Colombia