Digital Sales Junior Manager for Customer Service Area | Samsung Electronics
Details
- Type of contract: Permanent contract, Full time
- Work Modality: On Site
Responsibilities
- Over seven years’ experience in maximizing revenue and profit by setting sales strategies and plans focused on the assigned region/market.
- Develop the optimal sales strategy that will allow to meet the sales target by analyzing the assigned market, product, and competitor data.
- The opportunity identification and risk management team monitors sales and operational status as well as other issues and analyzes risk factors through communication.
Requirements
- Bachelor’s degree in business administration, Industrial Engineering, Economics and related careers.
- Define and lead the execution and optimization of a transversal sales service strategy (CRP: Customer Retention Program) that leverages Customer Service interactions in both physical and digital channels based on: Local market owned strategies,
Regional and global CRP guidelines and market trend analysis.
- Lead and define the strategy for inbound and, in particular, outbound communications (e.g. WhatsApp, SMS and MMS)
- Analyze KPI performance, design channel strategy performance reports, and identify insights for decision‑making.
- Oversee sales and upselling operations generated at service centers, guiding the team to identify sales opportunities during service interactions.
- Benchmarking of the different eStore channels for the development of marketing strategies, as well as operations or activities involving execution to achieve KPIs.
- Negotiation, KPIs, analysis, and communication skills.
Benefits
- Comprehensive health and wellness programs
- Opportunities for career advancement
- Integral networking and collaboration