(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

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Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Here's what you will do:

- Answer support calls and document issues or requests in the feedback log.
- Attend daily meetings with developers to stay updated on app changes.
- Assist in testing new releases, document bugs, and report them.
- Monitor feedback logs for new input daily.
- Reproduce reported issues and document steps.
- Assist in preparing requirements for enhancements after discussions with management.
- Communicate with developers and other departments to troubleshoot issues.

What you need to succeed:

- Excellent English communication skills (at least C1 in spoken and written).




- Over 2 years of experience with .NET Core MVC Framework.
- Technical troubleshooting skills.
- A QA mindset and strong attention to detail.
- Ability to reproduce issues.
- Customer-oriented attitude and responsibility.
- Excellent interpersonal skills.

Great plus:

- Degree in computer science or IT.

Benefits and perks include:

- Adaptable schedule and remote work.
- Inclusive international environment.
- Compensation in USD.
- Bonuses for referrals.
- Paid training and probation.
- Work-life balance.
- Supportive management focused on your growth.
- Opportunities for self-development.

About us:

SupportYourApp is a Support-as-a-Service company providing secure technical and customer support for tech companies worldwide. Operating since 2010 with 8 hubs globally, we value diversity and treat our team with care and respect. Send your CV in English highlighting your skills! Visit: www.supportyourapp.com

Disclaimer: We are an unbiased multinational company committed to equal opportunity regardless of race, sex, religion, or other characteristics.

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📌 (.NET Core MVC Applications)Technical Support Consultant (Colombia)
🏢 SupportYourApp
📍 Bogotá