The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.
Job Title
Specialist, Partner Success - Bilingual
You Will
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at‑risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices,
promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross‑functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
You Have
- 3+ years of prior experience working in a customer service or sales capacity
- English fluency, B2 minimum.
- Experience of high‑volume calling
- A passion for customer experience
- Willingness to learn new technology and data
- Problem‑solving skills with demonstrated ability to articulate the value and business process to a customer
- Experience coaching others or training delivery
- Excellent knowledge of MS Office programs
- Experience using email, phone and video tools
- Experience working with Salesforce.com or similar CRM
- Maintain overall ownership and to function as single contact for Top Channel Partners