Our client is a globally connected technology organization offering cloud‑based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance‑ready systems, and localized support to help businesses expand internationally.

Responsibilities

- Complex Incident Management: Act as the final escalation point for L1 issues. Lead troubleshooting of high‑priority (P0/P1) incidents involving complex hybrid cloud architectures.
- Product & Engineering Synergy: Provide deep‑dive technical insights to R&D; teams, influence product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
- Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA), design high‑availability (HA) and disaster recovery (DR) strategies.
- Knowledge Empowerment: Create and maintain high‑quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the team’s technical capability.

Requirements

- 3‑5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture.
- Proven track record supporting Fortune 500 or large‑scale enterprise customers.
- Demonstrated ability to lead complex cloud migration projects or large‑scale system‑troubleshooting under high pressure.
- Certification (Highly Preferred):



Alibaba Cloud ACP (Professional) or ACE (Expert) level; equivalent certifications such as AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect.

Working Skills Requirement

Infrastructure Mastery

- Deep understanding of Linux/Windows kernel tuning and performance optimization.

Advanced Networking

- Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD‑WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level.

Database & Big Data

- Performance tuning and migration for at least two engines (e.g., MySQL and Redis/MongoDB).

Cloud‑Native & Modern Tech

- Proficiency in Containerization (Docker/Kubernetes) and Microservices.
- Hands‑on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.

Automation & Scripting

- Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset).

Soft Skills (The Senior Edge)

- Crisis Communication: Ability to remain calm and communicate effectively with customer CTOs/IT Directors during major outages.
- Analytical Thinking: Strong logical reasoning to perform complex Root Cause Analysis (RCA).

Language Requirement

- Complete Professional Proficiency: English and Spanish/Portuguese.

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📌 Technical Support Engineer (Bogotá)
🏢 Set Europa
📍 Bogotá