Key Responsibilities

- Lead the global delivery of Talent and Learning services across all regions.
- Ensure efficient and high-quality execution of Talent and Learning processes, including:
- Learning administration
- Learning management system (LMS) support
- Learning reporting and analytics
- Performance management support
- Career development processes
- Leadership development program administration
- Talent cycle support

- Maintain global service delivery standards.
- Drive operational excellence through standardization, simplification, and automation.

Strategy & Transformation

- Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.
- Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.
- Lead initiatives to improve employee experience, scalability, and service efficiency.
- Support implementation of new Talent and Learning technologies and upgrades.

Stakeholder Management

- Act as the primary CBS contact for Talent Management and Learning COEs.
- Partner with COE leaders to align service delivery with business and talent priorities.
- Manage metrics and dashboards communications to COE teams.

Employee Experience & Service Excellence

- Champion a seamless employee and manager experience across all Talent and Learning interactions.
- Utilize employee feedback and service metrics to drive continuous improvement.
- Monitor and improve NPS, and service quality metrics.
- Implement best practices focused on Moments That Matter within employee development journeys.

Governance, Compliance & Risk Management

- Ensure compliance with company policies, regulatory requirements, and audit standards.
- Maintain robust controls and documentation for Talent and Learning processes.
- Manage vendor compliance and third-party service provider performance.
- Support internal and external audits as required.

Qualifications

- Education:



Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
- Master's degree preferred.
- Experience: 10+ years of progressive HR experience.
- 5+ years leading integral HR Shared Services, GBS, Talent Operations, or Learning Operations teams.
- Experience working within a multinational, matrixed organization.
- Proven experience leading global process standardization and transformation initiatives.
- Experience managing HR technologies, service management, and outsourced service providers.
- Knowledge & Expertise:
- Talent Processes
- Talent Management
- Performance Management
- Succession Planning
- Leadership Development
- Career Development
- Talent Reviews
- Learning Operations
- Service Delivery
- Shared Services / GBS Operations
- Service Management
- Continuous Improvement
- Lean Six Sigma methodologies
- Operational Excellence
- Technology
- Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.)
- HRIS platforms (Workday, SAP SuccessFactors)
- ServiceNow or HR case management platforms
- Reporting and analytics tools (Power BI, Tableau)

Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status,



genetic predisposing characteristics or any other basis prohibited by law.

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com. Convatec is changing. We’re transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world. Our shared focus, and the sheer drive of our people, are giving us real momentum. They’re also making us a uniquely invigorating place to work. Join us and, whatever your role, you’ll be pushed and challenged every day. You’ll be supported too, empowered to spark and drive change where it matters most. We have a uniquely dynamic, sometimes demanding environment. But if you’re motivated, and as focused on delivering for patients as we are, it’ll bring the very best out in you. You’ll never stand still. And you might just make the biggest impact of your entire career. If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link: https://www.convatecgroup.com/privacy-policy/

#J-18808-Ljbffr

📌 Global Talent Excellence Operations Lead (Bogotá)
🏢 ConvaTec
📍 Bogotá