We're Hiring: Employee Relations Associate

Location: Barranquilla, Colombia

Modality: On-site

Employment Type: Full-time

Schedule: Monday to Friday, 9:00 AM - 6:00 PM EST

English Requirement: Advanced English (C1)

Education: High School Diploma or Equivalent

Experience: 1-2 years

About the Role

We are looking for an Employee Relations Associate to join our team in Barranquilla, Colombia. This role supports employees, clients, and internal departments through phone, email, and live chat communications. The idóneo candidate is detail-oriented, analytical, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

- Answer and manage inbound calls professionally
- Respond to employee and client inquiries via email and live chat
- Troubleshoot and resolve employee portal issues
- Assist with password resets, onboarding, paystub requests, and W-2 inquiries
- Research and resolve employee and client concerns




- Escalate complex issues to supervisors when necessary
- Utilize internal knowledgebase resources to provide accurate information
- Maintain detailed and accurate documentation of all interactions
- Follow established customer service standards and compliance guidelines
- Meet productivity and quality performance metrics

Requirements

- Minimum 1 year of experience in a BPO or contact center environment
- Typing speed of at least 30 WPM
- Strong customer service and communication skills
- Excellent documentation and data entry accuracy
- Ability to work under pressure and manage multiple priorities
- Empathetic, professional, and customer-focused approach
- Comfortable interacting with diverse personalities

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📌 Relationship Associate (Barranquilla)
🏢 Solvo Global
📍 Barranquilla