Personal Injury Intake Specialist

We are currently seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for potential clients at a fast‑growing U.S.-based law firm. In this role, you will handle incoming calls, conduct pre‑screenings, schedule consultations, and update case information in our CRM systems—all while delivering a compassionate and professional client experience.

Fully Remote Position

This fully remote position is available for candidates based in Latin America who have prior intake experience in U.S. Personal Injury law.

Your Mission

To provide a warm, responsive, and highly professional intake experience that reflects our firm’s commitment to excellence, trust, and client care.

Key Responsibilities

- Answer inbound calls, texts, and online inquiries from prospective clients
- Conduct detailed pre‑screening interviews using approved scripts and forms
- Accurately enter and update client data in CRMs such as Clio Grow, Lawmatics, or similar systems




- Schedule consultations and follow‑up appointments
- Translate during client interactions as needed (English ↔ Spanish)
- Ensure all leads are properly tracked, documented, and routed to the correct department
- Maintain strict confidentiality and compliance with firm procedures

Idóneo Candidate

- Based in Latin America
- Fluent in English and Spanish (spoken and written)
- 1–2+ years of intake experience with a U.S. Personal Injury law firm
- Professional, empathetic, and confident communicator
- Highly organized with strong attention to detail
- Tech‑savvy and comfortable using legal CRMs and scheduling tools
- Reliable, fast learner, and proactive
- 100% Remote
- Full‑Time or Part‑Time Available
- Must be available during U.S. business hours
- Same‑day responsiveness required
- Competitive compensation with long‑term growth opportunities

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📌 Intake Specialist (Colombia)
🏢 Legal Staff Now
📍 Colombia