As an Account Manager, you will be responsible for renewals and stakeholder management.

Responsibilities

- Participating in meetings with key stakeholders starting from onboarding kick‑off and Business Review meetings.
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
- Assisting sales for upselling and initiating opportunities with the right product and right contact.
- Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio.
- Ensuring Customer Success realization achieved and recognized across key stakeholders, reaching NPS targets to ensure the best customer experience and success recognition.
- Achieving customer advocacy goals with the marketing team through success stories, testimonials, and so on.
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Qualifications

- A university degree in Business, Marketing, Engineering, or related fields.
- 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Strong communication skills in both writing and speaking (English & Native Language).
- High sense of responsibility and accountability.
- Strategic thinking with excellent project management skills.
- Competency in sales methodologies such as Value Selling,



Challenger Selling or Spin Selling is a plus.
- Proven track record of using sales & persuasive skills.
- Experience in negotiating and navigating contracts and legal discussions.
- Adaptability to a fast‑paced, high‑growth, rapidly changing environment.
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow‑through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
- Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Benefits

- We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real‑world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
- We’ll provide you with a paid Spotify account subscription so you can enjoy music while working.
- You’ll have a chance to work in an international, diverse, and inclusive environment.

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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📌 Account Manager - Bogota (Bogotá)
🏢 Insiderone
📍 Bogotá