Experience Level: 2+ years

Schedule: Monday to Friday: 7:00 AM - 4:00 PM CST

Language Requirement: Advance English Level C1

Modality: On-site

Role Overview

The Case Manager is responsible for managing personal injury cases from intake through settlement or litigation. This role ensures efficient case progression, exceptional client service, and compliance with legal deadlines and firm procedures.

Requirements

Must Have:

- 2+ years of experience in Personal Injury Case Management, Personal Injury Law, or related Legal Case management roles.
- Strong understanding of the personal injury claims process from intake through settlement.
- Experience with insurance claims, medical records, billing, and demand preparation.
- Experience drafting legal correspondence, settlement demands, and case documentation.
- Knowledge of litigation procedures and discovery processes.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Key Responsibilities

Client Management & Communication

- Serve as the primary point of contact for assigned clients.
- Maintain regular communication and provide case status updates.
- Respond promptly to client inquiries via phone, email, and text.
- Guide clients through the claims process and assist with vehicle damage claims, reimbursements, and related concerns.




- Build strong client relationships while delivering exceptional service.

Case Intake & Investigation

- Review and process new case intakes.
- Obtain and review accident/incident reports, witness statements, photographs, and supporting documentation.
- Open insurance claims and verify coverage.
- Send Letters of Representation (LORs) and identify liable parties.

Medical Records & Treatment Coordination

- Request, organize, and manage medical records and billing statements.
- Coordinate with healthcare providers regarding treatment updates.
- Monitor treatment progress and verify balances, liens, and expenses.
- Ensure medical documentation is complete for demand preparation and litigation.

Case Development & Management

- Analyze liability, damages, treatment history, and supporting evidence.
- Maintain detailed case notes and documentation.
- Prepare treatment summaries, timelines, and case analyses.
- Monitor statutes of limitation and critical deadlines.

Demand Preparation & Settlement Support

- Prepare and assemble demand packages.
- Draft settlement demand letters and supporting documentation.
- Submit demands to insurance carriers and follow up on negotiations.
- Document offers and coordinate settlement approvals with client authorization.

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📌 Case Manager (Personal injury) (Bogotá)
🏢 Solvo Global
📍 Bogotá