Concentrix in Bogotá seeks an experienced Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach teams, ensure attendance, and uphold KPIs while delivering timely feedback and escalation handling.
The role requires strong communication, the ability to manage multiple tasks, and a adaptable schedule to support operations and policy updates.
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📌 Operations Team Lead — Call Center Performance & Coaching (Bogotá)
🏢 Concentrix
📍 Bogotá
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