Position Overview

We are seeking an experienced Talent Acquisition Manager to lead high-volume recruitment operations in our Barranquilla site as we prepare for significant growth and large-scale hiring ramps in 2026. This role will be responsible for managing end-to-end recruitment delivery, building scalable hiring strategies, and leading a team of recruiters to consistently meet aggressive hiring targets while maintaining quality, compliance, and a strong candidate experience.

The ideal candidate brings deep BPO recruitment experience, strong people leadership, and a data-driven mindset, with the ability to operate in a fast-paced, high-demand environment.

Key Responsibilities

- Own and execute high-volume recruitment strategies to support large agent classes and operational ramps.
- Translate workforce plans and hiring forecasts into actionable recruiting plans.
- Partner closely with Operations, Training, HR, and Workforce Management to align hiring timelines with business needs.
- Support hiring across multiple programs, including ramp-ups, backfills, and specialized roles as required.
- Lead, coach, and develop a team of recruiters and senior recruiters.
- Establish clear performance expectations, KPIs, and accountability standards.
- Conduct regular performance reviews, coaching sessions, and development planning.
- Build bench strength within the TA team to support future growth.

Operational Excellence & Process Management

- Ensure consistent use of ATS workflows, compliance standards, and documentation.
- Drive continuous improvement in recruiting processes to reduce time-to-fill and improve candidate quality.




- Partner with integral or regional TA leadership on standardization initiatives and best practices.
- Support implementation of new tools, assessments, and sourcing strategies.

Data, Reporting & Metrics

- Monitor and report on key recruiting metrics including:
- Time-to-fill
- Interview-to-hire ratios
- Offer acceptance rates
- Class fill rates
- Recruiter productivity
- Use data to identify risks, forecast challenges, and proactively recommend solutions.
- Prepare regular hiring updates for site leadership and regional stakeholders.

Sourcing & Employer Branding

- Oversee sourcing strategies across job boards, social media, referrals, job fairs, and community partnerships.
- Support local employer branding efforts to ensure strong market visibility in Barranquilla.
- Partner with marketing or regional TA teams on recruitment campaigns as needed.

Stakeholder Management

- Act as the primary TA point of contact for site leadership.
- Manage hiring manager expectations and ensure alignment on role requirements and timelines.
- Provide guidance and education to hiring managers on recruitment best practices.

Qualifications & Experience

- 5+ years of talent acquisition experience, with at least 2–3 years in a leadership or supervisory role.




- Strong BPO or call center recruitment experience, specifically supporting high-volume agent hiring.
- Proven experience managing large hiring ramps and fast-paced recruiting environments.
- Hands-on experience with Applicant Tracking Systems (ATS).
- Strong analytical skills with the ability to interpret recruiting data and drive decisions.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work onsite and collaborate closely with operational leadership.

Preferred Qualifications

- Experience supporting multi-program or multi-client BPO environments.
- Exposure to regional or global TA structures.
- Experience implementing or optimizing recruiting processes.

Key Success Factors

- Ability to consistently deliver hiring results in high-pressure, high-volume environments.
- Strong people leadership with a focus on performance, accountability, and development.
- Comfort navigating ambiguity and rapidly changing hiring demands.
- Proactive, solutions-oriented mindset with strong business acumen.

Why This Role

This role is critical to the success of our Barranquilla site and upcoming growth plans. The Talent Acquisition Manager will play a key role in building scalable hiring infrastructure, developing recruiting talent, and ensuring we are prepared to meet ambitious hiring goals in 2026 and beyond.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Administrative and Human Resources
- Staffing and Recruiting and Telephone Call Centers

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📌 Talent Acquisition Manager (Barranquilla)
🏢 Confidential
📍 Barranquilla