We’re currently seeking a skilled Technical Support Advisor who can deliver exceptional customer support, troubleshoot efficiently, and provide reliable technical solutions.

Key requirements

- Relevant technical knowledge (tech support, hardware troubleshooting)
- Courteous with a strong customer service orientation
- Ability to effectively communicate, both written and verbal
- Ability to learn, including strong problem-solving skills
- Dependable with proficient attention to detail
- Skilled in multitasking, including the ability to be adaptable and adapt to changes quickly
- Ability to work as a team member, as well as independently with minimal supervision

Key Responsibilities

- Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking,



or other designated client products
- Follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work, including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance

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📌 Tech Support Advisor (40 h) (Bogotá)
🏢 Concentrix
📍 Bogotá