Support Life-Changing Legal Cases Through Exceptional Client CareEvery client deserves timely guidance and compassionate support during important legal matters. The In-migration Assistant - Client Status Representative plays a vital role in strengthening client relationships by providing accurate case updates, resolving inquiries, and ensuring a seamless client experience. Supporting a high-performing legal services organization, this opportunity offers long-term career growth with Emapta for professionals who value purpose, stability, and meaningful integral exposure.SnapshotEmployment Type: Indefinite Term ContractShift: Rotating Schedule, Shifting Off5 days work week20 vacation days in totalFully-customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.Com/training-calendar/)Qualifications1 to 3 years of relevant experience or equivalent; understanding of First-Party Insurance Litigation is requiredExcellent customer service and client relationship management skillsExcellent verbal and written communication skills in English and SpanishProficiency in Microsoft Word, Outlook, Excel, and Microsoft 365Strong organizational, prioritization, and workflow management skillsAbility to manage multiple priorities in a fast-paced environmentAbility to work independently and collaboratively within cross-functional teamsAbility to understand and follow written and verbal instructionsAbility to perform clerical and administrative tasks with accuracyProfessional demeanor with strong attention to detailAdaptability, flexibility,



and commitment to excellenceSoft SkillsMaintain accuracyResponsibilitiesProvide clients with accurate and timely updates on the status of their claims or casesHandle a high volume of inbound client calls while delivering exceptional customer serviceResolve client complaints, concerns, and inquiries promptly and professionallyBuild trusted client relationships through active listening and effective communicationCollaborate closely with attorneys and support staff to support case progressionPerform clerical, administrative, and other duties as assigned by managementMaintain professionalism and composure when assisting difficult or dissatisfied clientsAbout the ClientOur client is a highly respected U.S.-based legal services organization recognized for delivering trusted representation across a broad range of complex legal matters. Backed by a large team of experienced legal professionals and a proven record of helping tens of thousands of clients secure favorable outcomes, the firm has earned a reputation for legal excellence, client advocacy, and operational strength. Its continued growth, commitment to innovation, and people-first culture make it an outstanding environment for professionals seeking meaningful, long-term careers.Join the Top 1% Talent. A Better Career. A Better Life.Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.#J-18808-Ljbffr

📌 Client Status Representative (Cundinamarca)
🏢 Emapta Global
📍 Cundinamarca