About Realty of AmericaRealty of America, LLC (ROA) is a fast-growing national real estate brokerage headquartered in Chicago, Illinois, with operations spanning multiple U.S. states and an office in Colombia, South America. ROA is committed to empowering agents and Designated Brokers with the tools, support, and leadership needed to thrive in every market we serve. We are an equal opportunity employer.Job Summary:The Transaction Operations Specialist is responsible for supporting the successful processing and administration of real estate transactions while serving as a key point of contact for agents and internal stakeholders. This role combines transaction processing responsibilities with operational support functions, ensuring transactions move efficiently through the transaction lifecycle while providing exceptional customer service and communication.Working closely with agents, Compliance, Accounting, and other operational teams, the Transaction Operations Specialist reviews and maintains transaction information, manages inquiries and support requests, facilitates communication between departments, and helps ensure transactions are processed accurately and in accordance with company policies and procedures.Essential Duties and ResponsibilitiesProcess and support assigned real estate transactions throughout various stages of the transaction life cycleReview, maintain, and update transaction information within company systems and databasesManage transaction-realted inquiries and support requests received through company communication channelsServe as a liaison between agents and internal departments to facilitate communication and issues resolutionCoordinate workflow activities and monitor transactions to support timely completionCommunicate professionally with agents, transaction coordinators,



and internal teams regarding transaction status, documentation, and requestsIdentify discrepancies, missing information, or operational concerns and escalates as appropriateMaintain accurate records, tracking tools, and documentation supporting transactions and operational workflowCollaborate with compliance, accounting, and other departments to support transaction completion and service deliverySupport process improvement initiatives that enhance productivity, accuracy, communication, and agent experienceAdhere to company policies, procedures, compliance requirements, and established service standardsHandle inbound/outbound phone calls with Agents and staff membersPerformance ExpectationsDeliver exceptional customer service with professionalism and responsivenessMaintain a high degree of accuracy and attention to detailEffectively manage multiple priorities in a fast-paced environmentDemonstrate strong communication, organization, and follow-up skillsMeet established productivity, quality, and service-level expectationsAccurately assess, prioritize, and route requests when collaboration with other departments is requiredContribute to a positive team culture and exceptional agent experienceRequired QualificationsHigh school diploma or equivalent requiredMinimum one (1) year of administrative, customer service, operations, transaction coordination,



or related experienceStrong written and verbal communication skills in both Spanish and EnglishExcellent organizational and multitasking abilitiesStrong attention to detail and commitment to accuracyAbility to work independently and collaboratively within a team environmentStrong problem solving and critical thinking skillsProficiency with Microsoft Office applications, including Outlook, Word and ExcelPreferred QualificationsExperience in real estate, title, escrow, mortgage, transaction coordination, brokerage operations or related industriesExperience supporting both operational workflows and customer service functionsFamiliarity with transaction management systems, compliance workflows, or commission processingExperience with SkySlope, Brokerage Engine, Zoho, Microsoft Teams, or similar business applicationsBilingual English/Spanish communications requiredExperience working in a high-volume, deadline-driven environmentCore CompetenciesCommunicationAccountabilityAttention to DetailOrganizationTime ManagementProblem SolvingProcess ComplianceThis position primarily operates on site in Colombia but is remote with US Realty of America Staff in a technology driven environment, requiring extensive use of transaction management systems, support platforms, email and collaboration tools. The role requires frequent interaction with agents, transaction coordinators, and internal departments while managing multiple transactions, requests, and competing priorities.Success in this roles is measured by transaction accuracy, responsiveness, quality of customer service, effective communication, operational efficiency, adherence to established processes, and the ability to provide a positive experience for agents and internal stakeholders throughout the transaction lifecycle.#J-18808-Ljbffr

📌 Transaction Specialist (Colombia)
🏢 Realty of America
📍 Colombia