Twilio is seeking a Technical Support Expert - Accounts & Billing to deliver award-winning support to customers in a remote-first setup. You will collaborate with Customer Success, Sales, Engineering, and Product teams to resolve billing issues, credits, and refunds while maintaining high standards of communication and accuracy.The role emphasizes data-driven troubleshooting, escalation management, and mentoring peers. Remote-friendly with occasional in-person engagements as needed.#J-18808-Ljbffr