RAM BPO in Medellín, Colombia is seeking an experienced Operations Team Leader to support and scale a strategic account. This on-site role requires a proactive leader to oversee daily operations across Intake, Middle Support, and Customer Support teams.You will drive KPIs, coach teams, manage performance and quality, and partner with QA and Training to implement scalable processes. Advanced English is required; the role offers a path to growth within RAM BPO and exposure to a fast‑growing#J-18808-Ljbffr