We're Hiring: Employee Relations AssociateLocation: Barranquilla, ColombiaModality: On-siteEmployment Type: Full-timeSchedule: Monday to Friday, 9:00 AM - 6:00 PM ESTEnglish Requirement: Advanced English (C1)Education: High School Diploma or EquivalentExperience: 1-2 yearsAbout the RoleWe are looking for an Employee Relations Associate to join our team in Barranquilla, Colombia. This role supports employees, clients, and internal departments through phone, email, and live chat communications. The idóneo candidate is detail-oriented, analytical, customer-focused, and able to thrive in a fast-paced environment.Key ResponsibilitiesAnswer and manage inbound calls professionallyRespond to employee and client inquiries via email and live chatTroubleshoot and resolve employee portal issuesAssist with password resets, onboarding, paystub requests,



and W-2 inquiriesResearch and resolve employee and client concernsEscalate complex issues to supervisors when necessaryUtilize internal knowledgebase resources to provide accurate informationMaintain detailed and accurate documentation of all interactionsFollow established customer service standards and compliance guidelinesMeet productivity and quality performance metricsRequirementsMinimum 1 year of experience in a BPO or contact center environmentTyping speed of at least 30 WPMStrong customer service and communication skillsExcellent documentation and data entry accuracyAbility to work under pressure and manage multiple prioritiesEmpathetic, professional, and customer-focused approachComfortable interacting with diverse personalities#J-18808-Ljbffr

📌 Relationship Associate (Atlántico)
🏢 Solvo Global
📍 Atlántico