We Are Hiring: Application Support Analyst (PRISM Platform)

Locations: Kenya | Medellín, Colombia | Barranquilla, Colombia

Modality: On-site

Are you passionate about delivering outstanding technical and functional support in a dynamic, general environment? We are seeking a skilled Application Support Analyst to join our team and provide critical support for the PRISM platform, ensuring seamless business operations across HR, Payroll, Benefits, Tax, Accounting, Onboarding, and Employee Services.

Core Responsibilities

- Manage incidents and service requests via Salesforce, ensuring timely resolution
- Troubleshoot technical issues, perform root cause analysis, and support system integrations
- Collaborate cross-functionally to support HR and finance-related processes
- Analyze data and workflows to optimize business operations
- Deliver exceptional customer service to end-users and stakeholders

Ideal Candidate Profile





- Minimum 1 year of experience supporting enterprise applications or business platforms
- Hands-on expertise with ticketing systems (Salesforce preferred)
- Familiarity with HRIS, payroll, benefits, tax operations, or accounting systems
- Strong analytical, troubleshooting, and communication skills
- Proficiency in Excel and data analysis
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- English proficiency at C1 level (customer-facing)

Preferred Qualifications

- 2+ years supporting enterprise applications
- Experience in multinational or global organizations
- Knowledge of SLA management, service operations, and cross-functional collaboration
- Technical studies and experience with Salesforce, HRIS, payroll, or finance platforms

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📌 Application Support Analyst (Colombia)
🏢 Solvo Global Careers
📍 Colombia