The Health & Safety Manager serves as the senior Health, Safety, and Wellbeing leader for Asurion's Bogotá operations, supporting a 12-story office facility housing a large customer support and corporate workforce.

This role is responsible for developing, implementing, and continuously improving the site's Safety Management System (SG-SST), ensuring compliance with Colombian regulations while driving a proactive safety culture aligned with Asurion's integral standards.

The successful candidate will partner closely with Operations, Human Resources, Facilities, Security, Business Continuity, and senior leadership to reduce risk, improve employee wellbeing, ensure emergency readiness, and strengthen organizational resilience.

Key Responsibilities

Regulatory Compliance

- Lead implementation and continuous improvement of the Colombian SG-SST.
- Ensure compliance with all Colombian occupational health and safety regulations.
- Maintain all required regulatory documentation, inspections, permits, and records.
- Serve as the primary liaison with ARL, government agencies, and regulatory authorities.
- Monitor legislative changes and implement compliance updates.

Safety Leadership
- Develop and execute the annual Health & Safety Strategy.
- Build a proactive safety culture throughout the Bogotá campus.
- Coach leaders on their safety responsibilities.
- Lead corporate safety initiatives and global program deployment.
- Develop annual safety objectives and KPIs.

Office & Call Center Safety

Manage health and safety risks associated with:

- Multi-story office operations
- Office ergonomics
- Workstation assessments
- Slips, trips and falls
- Indoor air quality
- Housekeeping
- Electrical safety
- Contractor activities
- Visitor safety
- New employee onboarding
- Wellness initiatives

Emergency Preparedness

Lead all emergency preparedness activities including:

- Fire prevention
- Fire protection systems
- Evacuation planning for all 12 floors
- Floor Warden Program
- Emergency Response Teams
- Crisis Management




- Shelter-in-place procedures
- Severe weather response
- Medical emergencies
- Active threat/workplace violence response
- Annual evacuation drills
- Business Continuity support

Incident Management
- Lead investigations for all workplace incidents.
- Perform Root Cause Analysis.
- Track corrective actions through completion.
- Identify trends using leading and lagging indicators.
- Develop preventative actions.
- Present investigation findings to leadership.

Risk Management
- Conduct enterprise risk assessments.
- Perform routine workplace inspections.
- Evaluate new projects for safety impacts.
- Review office renovations and facility modifications.
- Support procurement reviews for safety-related purchases.
- Manage contractor safety requirements.

Employee Health & Wellbeing

Partner with HR and Occupational Health to:

- Reduce ergonomic injuries
- Monitor absenteeism trends
- Promote mental health awareness
- Support employee wellbeing initiatives
- Coordinate wellness campaigns
- Improve workplace comfort and productivity

Training & Communication

Develop and deliver training on:

- New Hire Safety Orientation
- Emergency Procedures
- Fire Safety
- Ergonomics
- Office Safety
- Workplace Violence Prevention
- Incident Reporting
- First Aid Awareness
- Safety Leadership

Develop engaging communications using digital media, AI tools, videos, and internal communication platforms.

Committees & Governance

Lead and facilitate:

- COPASST
- CCL
- Emergency Response Team
- Safety Committee meetings
- Monthly KPI Reviews
- Leadership Safety Updates

Performance Analytics

Develop dashboards tracking:





- TRIR
- DART
- First Aid Cases
- Near Misses
- Ergonomic Assessments
- Training Completion
- Inspection Completion
- Corrective Action Closure
- Emergency Drill Performance
- Regulatory Compliance
- Leading Indicators

Present monthly and quarterly business reviews to leadership.

Business Partnership

Partner with:

- Facilities
- Human Resources
- Security
- Operations
- Real Estate
- Business Continuity
- Global Safety
- Engineering
- Procurement

To integrate safety into operational decision-making.

AI & Continuous Improvement

Leverage AI and digital tools to:

- Analyze incident trends
- Develop safety communications
- Automate reporting
- Create training content
- Improve inspection processes
- Enhance data-driven decision making

Drive continuous improvement using Lean methodologies and safety analytics.

Qualifications

Required:

- Bachelor’s degree in Occupational Safety, Industrial Engineering, Environmental Health, Risk Management, or related discipline.
- Colombian Occupational Health & Safety Professional License.
- Minimum 5 years of progressive Health & Safety experience.
- Experience managing SG-SST.
- Experience supporting large office or corporate environments.
- Fluent in Spanish and English.
- Experience leading emergency preparedness programs.
- Strong knowledge of Colombian occupational safety legislation.
- Experience conducting incident investigations and root cause analyses.
- Excellent presentation and leadership skills.

Preferred:

- Postgraduate specialization in Occupational Health & Safety.
- ISO 45001 Lead Auditor or Internal Auditor certification.
- 50-hour SG-SST certification.
- Business Continuity or Emergency Management experience.
- Office ergonomics certification.
- Crisis Management experience.
- Project Management experience.
- AI proficiency for business applications.
- Experience supporting contact centers or business process outsourcing (BPO) operations.

📌 Health & Safety Manager (Bogotá)
🏢 Asurion
📍 Bogotá