About Sharesource: We are a BCorp company whose

purpose is to democratise opportunities for individuals from
developing countries. With our brand and culture empowering our
partners to attract and keep the most qualified members, we share
the knowledge to unleash potential and grow scaling teams for
Australian and Canadian businesses. https://www.sharesource.com.au/
What are we looking for? We are looking for a Site Reliability
Engineer who will help ensure that customer environments running on
the organization platforms (ARC and Fusion) operate reliably across
Microsoft Azure infrastructure and Cloudflare edge services. In
this role, you will help maintain the availability, performance, and security of customer websites, ensuring they consistently meet
or exceed agreed performance, availability, and support SLAs. You
will also play a key role in responding to operational issues, communicating clearly with customers, identifying root causes, and
contributing to continuous improvements across the platform. What
are you expected to do? Customer Platform Support and Incident
Management Provide technical support for customer environments
deployed using organization ARC and Fusion within Microsoft Azure.
Own and resolve support requests raised through Zendesk, ensuring
issues are investigated thoroughly and resolved efficiently.
Respond rapidly to production incidents affecting customer websites
or infrastructure. Investigate and troubleshoot issues across Azure
infrastructure, networking, deployments and application
environments. Assist customers with configuration and operational
questions related to organization ARC and Fusion deployments.
Perform root cause analysis following incidents and contribute
preventative improvements where possible. Collaborate with customer
development teams when application-level issues are identified.
Maintain operational documentation, troubleshooting guides and
knowledge base articles along with accurate time tracking and
detailed troubleshooting notes in Zendesk. Identify opportunities
to automate operational tasks or improve support processes.
Platform Feedback an Continuous Improvement Work closely with the
Product and Development teams to provide feedback on platform
behaviour, operational challenges and improvement opportunities.
Identify recurring operational issues that could be resolved
through improvements to ARC or Fusion automation. Assist with
troubleshooting platform issues and support proof-of-concept work
or hotfixes where operational expertise is required. Support
initiatives that improve platform reliability while reducing

operational complexity. You’ll be a great fit if: You have 3+ years

of experience in Dev Ops, cloud operations, infrastructure support, or site reliability roles . You have hands-on experience operating




Microsoft Azure environments in production. You have experience
supporting enterprise web platforms or digital experience platforms
such as Sitecore or similar .NET-based solutions. You hold, or are
working toward, the Microsoft AZ-400 Dev Ops Engineer certification

(highly desirable). It would be a plus if: You have strong

troubleshooting capabilities across Microsoft Azure infrastructure, networking, and application platforms. You have experience with

Power Shell scripting, particularly with Az Power Shell modules. You

have experience creating and managing Azure resources, including: Azure RBAC App Services Function Apps Azure SQL PaaS Azure Front

Door Virtual Networks You have experience managing Cloudflare DNS, security, and caching configurations. You are proficient with Git
and enterprise branching strategies. You have experience securing
applications and Dev Ops pipelines using Azure Key Vault and Entra
ID. You have experience managing CI/CD pipelines using Azure
Dev Ops. You have experience working with Infrastructure as Code
tools such as ARM templates, YAML, Bicep, or Terraform. You have
experience with monitoring platforms such as Azure Monitor, Application Insights, or Grafana. You have experience using
operational tools such as Zendesk, Confluence, and Lucid. You

personally: A strong, proactive communicator who can multitask and

manage tasks based on sound judgment of priorities. Takes ownership
of tasks and provides consistent, proactive updates to the team and
customers. Passionate about cloud infrastructure and platform
reliability. Understands that uptime and performance are critical

for production websites. Enjoys solving complex technical problems.

Demonstrates a strong mindset toward automation and continuous
operational improvement. What you gain beyond the role: Remote +
Hybrid Flexibility: Enjoy the best of both worlds—collaborative
office days when it counts, balanced with the freedom to work from

home. Achieve Work-Life Balance and Flexibility: Work in an

environment where you’re trusted and empowered to work
independently, while still having the support you need to deliver
your best. Here, flexibility isn’t just a perk—it’s how we help you

perform at your best, without sacrificing life outside of work.

Open Culture: Your voice matters, we encourage proactive

communication and fresh ideas. Supportive Team: From your very

first day to every career milestone,



we’ve got your back—with
long-term growth and projects you can truly thrive in. Learn and

Grow: Training, coaching, and international opportunities to level

up your skills and career Be part of a B-Corp company that puts
people and planet first while creating meaningful impact. Please

note: This role is remote; however, we require candidates to be

based locally in Colombia. This is to support occasional onsite
activities such as team events, client meetings, or equipment
handover. Additionally, local residency is necessary for compliance
with Colombia labor laws and employment regulations.
___ Why work for Sharesource? Our clients come from
all walks of life and so do we. We hire hundreds of skillful
individuals from a wide variety of backgrounds, genders, ages, and
personalities to live out our diverse culture and make a positive
impact on the world! Our 5 Values: Make a social impact: We balance
our work for client teams and for society by constantly making a

positive impact. Be proactive: We encourage brave thinking and

continuous improvement, and drive change through action. Create

value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities. Be fair, open and

honest: We foster equality and inclusivity in a supportive
environment that embraces diversity and celebrates achievements.

Add fun, passion and love: We prioritise fun and passion, fostering

higher engagement and a positive can-do attitude. What makes us
different? Our culture code. You will be a part of our vibrant
company culture and experience a workplace where your contributions
are valued, your growth is encouraged, and your opinion is

respected: Challenged, autonomous, momentum Learning, growth

mindset Lead by our values Heard, cared for, make good friends

___ What happens after you submit your application?

The whole process takes around 3-4 weeks: There will be 2-3

interviews and a possible assessment from our client partner. You
will undergo an initial interview, a culture interview, and 1-2
interviews with our cool client. This will run for about 3-4 weeks
but we will let you know if we need to ramp it up. Be yourself and
have fun. We will constantly communicate with you as to the
development of your application. You can also directly communicate
with us to ask us about the status of your application. If all goes
well, we complete the reference check and provide other necessary
requirements so we can offer you the job right away. At
Sharesource, we believe in the value of diversity and inclusion. We
are committed to creating a diverse, respectful, and inclusive
workplace, and we do not discriminate based on factors such as
race, gender, religion, sexual orientation, or

disability.

📌 Site Reliability Engineer (Cloud) (Neiva)
🏢 Sharesource
📍 Neiva