About the client: Our client is a U.S.-based Personal
Injury law firm handling a high volume of cases. The firm is
committed to providing compassionate, responsive, and professional
legal support to individuals during difficult times. Client
experience and timely communication are a top priority. About the
role: We are seeking a Personal Injury Intake Specialist to serve
as the first point of contact for prospective and existing clients.
In this role, you will be responsible for answering calls, qualifying potential cases, collecting accurate client information, and supporting the intake and legal teams. The adecuado candidate is
empathetic, detail-oriented, and experienced in handling sensitive
personal injury matters while maintaining confidentiality and
professionalism. U.S. law firm experience is required. Personal
Injury intake experience is strongly preferred. What you’ll be
doing: Handle inbound and outbound calls with professionalism and
empathy. Serve as the first point of contact for potential and
existing clients. Conduct initial intake screenings to determine
case eligibility. Ask structured intake questions related to
personal injury matters. Accurately document client information in
the case management system.
Schedule attorney consultations and
follow up with potential clients. Follow intake scripts, workflows, and compliance procedures. Coordinate communication between
clients, attorneys, and case managers. Escalate urgent or sensitive
matters to the appropriate team members. Who are we looking for? 1+
year of experience in intake, customer service, call center, or
administrative roles. Prior experience working with a U.S. law firm
(required). Personal injury intake experience (strong plus).
Excellent English communication skills, both verbal and written.
High level of empathy and professionalism when handling sensitive
cases. Ability to multitask in a fast-paced, high-volume
environment. Strong attention to detail and accuracy in data entry.
Comfortable following scripts, checklists, and structured
workflows. Self-motivated, reliable, and able to work independently
in a remote setting. Position: Personal Injury Intake Specialist
Remote Status: Fully Remote Preferred Location: Latin America
Working Hours: 9 am - 5 pm EST Holidays: US Federal Holidays
Salary: USD 1000 to USD 1300 per month Internal Job ID: 1055