Customer Support,

Medellín

Hybrid – Full-Time

We are a rapidly growing fitness concept revolutionizing how people experience high-intensity interval training. Our model offers fast-paced, 40-minute group workouts that start every 10 minutes — designed for maximum flexibility, results, and accessibility. As we expand across North America, we’re looking for motivated team members to help drive membership growth and build strong communities around new studio locations.

We’re currently seeking a Customer Support to engage high-intent leads through calls, SMS, emails, and live chat, ensuring a smooth journey from first interest to conversion. If you’re an excellent communicator, proactive, and passionate about guiding customers toward the right solutions — this is your opportunity to make a meaningful impact.

Position Summary

As a Customer Support, you’ll play a critical role in supporting the pre-launch and ongoing success of our studios. Your primary mission is to nurture warm and hot leads by building trust, answering questions, and guiding them through the sales funnel — always maintaining brand alignment and exceptional service standards.

What You'll Do

- Answer inbound calls from prospective customers/members, providing them with relevant information and guiding them through their request.

- Execute processes needed to complete the caller’s request, if possible, while on the call.

- Answer inbound calls within 30 seconds of ringing, per Service Level Metric (SLA).

- Proactively return missed calls within the same day.

- Listen to voicemails left by leads or customers, and callback to offer assistance.

- Engage with leads through various communication channels (calls, SMS, email) to build relationships, address concerns, and move prospects closer to conversion.





- Respond promptly to SMS & emails from leads/members, providing timely and accurate information to address inquiries or concerns.

- Assist via Prospr chat to manager and studio staff.

- Maintain accurate records of all processes executed in the corresponding CRM BrandBot, MarianaTek, and internal Google form.

- Promptly and effectively communicating any disruptions in the service to the Team Lead or Operations Manager, ensuring transparency and providing alternative solutions where necessary.

- Secure coverage on Saturdays and Sundays, rotating shifts on weekends.

- Ongoing support to the team by assisting with tasks, sharing insights of cases, and ensuring team coordination. Troubleshoot issues and assist when needed in specific designations.

- Commit to abide by quality standards determined by the organization to support better the processes established.

What You'll Bring To The Team

- Excellent verbal and written communication skills

- Sales-oriented mindset with strong persuasion skills

- Ability to multitask and manage time effectively in a fast-paced environment

- Proficiency in CRM tools (BrandBot, MarianaTek) and general tech savviness

- Quick thinking and strong problem-solving skills

- Collaborative mindset and ability to support teammates

- High adaptability and professionalism when interacting with customers

- Commitment to meeting team KPIs and quality standards

What We Offer

- Remote full-time position with adaptable scheduling (8 hours a day from Monday to Friday, 6 hours Saturday or Sunday *when assigned*, and a complete weekend off, every 3 weeks) and great salaries

- Collaborative, performance-driven team environment

- The opportunity to help grow an innovative fitness brand

- Real impact in driving membership growth and supporting new studio launches

- Career development potential as the organization expands

📌 Customer Support (Medellín)
🏢 Importante Empresa Del Sector
📍 Medellín