TikTok Shop Key Accounts Manager
Employment Type: Full-Time, Senior Level
Salary: $5000
Location: Remote
Reports To: Director of Client Services
Direct Reports: 2–4 TikTok Shop Managers
Required Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlap
About the Role
We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.
This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution.
You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.
You should be comfortable challenging campaign decisions in Seller Center, guiding clients through GMV and profitability performance, leading QBRs with founders and executives, and managing the Shop Managers responsible for daily delivery.
Success in this role requires an equal combination of:
Deep TikTok Shop expertise
Strong client and commercial judgment




Proven people-management ability
What You'll Own
Client and Account Leadership
Serve as the primary strategic contact for 4–6 TikTok Shop clients
Lead weekly or biweekly calls, monthly reviews, and executive-level QBRs
Build account plans covering growth targets, profitability, risks, and key initiatives
Manage escalations, difficult client conversations, renewals, and scope changes
Identify and lead upsell opportunities across advertising, creator programs, additional shops, and service tiers
TikTok Shop Strategy
Build 30/60/90-day plans for new accounts
Translate client goals into measurable TikTok Shop strategies
Guide decisions involving GMV Max, Search Ads, affiliate commissions, promotions, catalog strategy, and fulfillment
Evaluate FBT, seller-fulfilled, and 3PL options based on cost and operational needs
Review major budget, promotion, commission, and growth decisions before execution
Identif

📌 TikTok Shop Key Accounts Manager (Bogotá)
🏢 Full Circle Agency
📍 Bogotá