Contribute to the overall success of the Investment Support Analyst by delivering accurate and timely operational and administrative support, while ensuring all activities comply with governing regulations, internal policies, and procedures.

Key Responsibilities
Promote a customer-focused and high-performance culture.
Provide operational (Phone) and administrative support based on daily business needs.
Process SSI and BNS dealer account transfers, adjustments, and unlocking requests.
Review and process RESP and RDSP transactions in line with government regulations.
Manage and route cases using MS Power and PEGA platforms.
Proactively communicate with branch partners to resolve out-of-order cases.
Ensure accuracy, quality, and compliance in all transactions.
Monitor workloads to meet Service Level Agreements (SLAs).
Identify errors, risks, and process gaps, escalating when required.

Education / Experience
English level B2+.
High School Diploma
Non experience or 6 months of relevant experience in customer service (experience with BPOs is a plus)
Good knowledge of Microsoft Office applications (Excel, Word, Outlook).

📌 Investment Support Analyst (Bogotá)
🏢 ScotiaGBS Colombia del grupo Scotiabank
📍 Bogotá