About CBTW

We are a general tech solutions company that believes Collaboration Betters the World.

Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.

Responsibilities:
Supervise and perform all hardware/software upgrading activities
Backup maintenance on all computers
Understanding of and ability to install, configure, and test all workstation hardware/software
Perform technical support for the North American Client
Contact the internet provider and quickly deal with any internet issues/outages
Resolve all monitoring station network-related issues quickly and efficiently
Resolve all customer network-related issues quickly and efficiently
Document in detail all work performed
Create innovative solutions that boost productivity and efficiency
Keep track of employee technical knowledge and perform training as necessary
Create and upkeep technical manuals




Maintain CCTV and access control infrastructure internally and externally
Daily communication with customers verbally and via email
Schedule and attend all technical support meetings and sessions with staff and customers
Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites
Take ownership of tasks and ensure complete resolution
Ability to pay close attention to detail while performing technical tasks
Ability to quickly learn new technologies through the use of self-study materials
Ability to provide accurate estimates of how long tasks will take

Minimum Experience Requirements:
Experience in network administration
Experience in working with Cisco Meraki, Ubiquity and Mikrotik
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding o

📌 Senior Level 1 Technical Support (Bogotá)
🏢 CBTW Americas
📍 Bogotá