Job Description

We are seeking for a Collections Call Representative with experience handling and resolving outstanding accounts for residential and commercial clients,

Job Requirements

Technical Knowledge & Skills Required:

Advanced English Knowledge.
Strong Background in Collections: Verifiable experience in collections or a related field.
Knowledge of Collection Software Tools: Such as Excel, CRM, Google Sheets, and specialized collections software.
Ability to Perform: Effective and professional collection calls to clients.
Prepare Reports: From supplied data and documentation.
Provide Timely Updates: For collection status and workload.
Experience and Proficiency: In handling collections and using various communication tools is required.

Soft Skills Required

Professionalism: Professional attitude and ethical behavior.
Communication: Solid written and verbal communication skills.
Teamwork Orientation: Ability to communicate and convey information between teams.
Organization Skills and Attention to Detail:



Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.
Prioritization Skills: Ability to identify, establish, and assign priorities.
Compliance: Ability to comply when necessary; following orders or specific instructions if needed.

Desirable Knowledge & Skills

Manage Day-to-Day Workflow: Prioritizing and assigning collection activities.
Ensure Compliance: Adherence to all relevant collection policies and regulations.
Perform Job-Related Duties: As required by the collection process and management.

Main Tools To Manage During Work Relation

Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
Microsoft Office: Word, Excel.
Discord: Categories and Channels.
Hubstaff: Web App, Desktop App, and Hubstaff Tasks.
Whatsapp: Whatsapp Groups.
Zoom: Meetings and Breakout Rooms.
Collection Tools: Specialized software and PDF Editor.

📌 Collections Representative (Bogotá)
🏢 The A Career
📍 Bogotá