Job Summary

The Sr Business Analyst will translate complex business needs into scalable solutions using ServiceNow ITAM and ITSM platforms in a hybrid work model. The role focuses on optimizing asset lifecycle processes enhancing service management workflows and aligning stakeholders around data driven decisions to improve operational efficiency and service quality for a general enterprise.

Responsibilities

Drive detailed analysis of business processes related to IT asset and service management to identify gaps redundancies and improvement opportunities that directly enhance operational efficiency and service quality for enterprise stakeholders.
Translate complex functional requirements into clear ServiceNow ITAM and ITSM configurations and user stories that enable teams to deliver stable scalable and maintainable solutions aligned with enterprise standards.
Collaborate closely with process owners platform engineers and operations teams to design end to end workflows for asset lifecycle management including request procurement deployment maintenance and retirement.




Facilitate requirement workshops process mapping sessions and backlog refinement meetings in a hybrid work model to ensure continuous alignment between business expectations and platform capabilities.
Document current and future state processes data models and business rules in a comprehensive yet concise manner to support sustainable platform governance and knowledge retention.
Coordinate functional testing user acceptance testing and defect triage activities for ServiceNow changes to ensure solutions meet functional expectations quality standards and compliance needs.
Develop meaningful dashboards and reports leveraging ServiceNow data to provide insight into asset utilization service performance and compliance metrics that inform strategic decisions.
Partner with finance procurement and operations teams to support asset reconciliation cost optimization and audit readiness through accurate configurati

📌 Service Now Senior Business Analyst (Barranquilla)
🏢 Cognizant
📍 Barranquilla