Chief Experience Officer
Build technology with real impact at Fracttal.
At Fracttal, we develop technology that transforms the way companies manage maintenance and assets. We help organizations around the world operate more safely, efficiently, and sustainably.
From Spain, together with our teams in Chile, Colombia, Brazil, and Mexico, we build a technology platform that has a direct impact on the daily work of operational teams, technical professionals, and business leaders.
If you're motivated by building products with real impact and solving complex challenges, this could be your next step.
Role Purpose
At FRACTTAL, we are looking for a Chief Experience Officer (CXO) to lead our global Customer Experience strategy and contribute to the company's sustainable growth through an exceptional customer experience.
As part of the executive team, you will be responsible for defining and evolving the overall Customer Experience strategy, ensuring a customer-centric global operation throughout the entire customer lifecycle. You will lead the Onboarding & Implementation, Technical Success,



Customer Success, Customer Support, and Digital Customer Experience teams, driving initiatives focused on customer retention, expansion, loyalty, and platform adoption.
This role will be key to designing scalable operating models, promoting digital transformation, and incorporating automation and artificial intelligence solutions that strengthen the customer experience and business efficiency.
Your Mission
Be part of FRACTTAL's global executive team as a C-Level leader, heading the Global Customer Experience organization and being accountable for its objectives, results, and key performance indicators.
Lead a global organization of more than 50 professionals across Onboarding & Implementation, Technical Success, Customer Success, Customer Support, and Digital Customer Experience.
Define and execute the integral Customer Experience strategy to maximize customer retention, loyalty, expansion,

📌 Chief Experience Officer (Medellín)
🏢 Fracttal
📍 Medellín