Make Every Experience Count Join Prodezk
Do you enjoy helping people, staying organized, and being the person who keeps everything running smoothly?
Then this opportunity is for you ?
At Prodezk, a business consulting firm specializing in U.S. company formation and tax compliance, we're looking for a Customer Services Assistant with a positive attitude, a passion for customer service, and a strong desire to grow professionally. In this role, you'll support our Sales team by managing the administrative aspects of the sales process and helping deliver an outstanding customer experience.
What Will Your Mission Be?
You'll play a key role in ensuring a smooth and organized experience for both our clients and internal team. Your main responsibilities will include:
Follow up with clients and leads, ensuring clear, timely, and empathetic communication.
Record and update every customer interaction in the CRM, scheduling follow-up activities as needed.
Provide support by addressing customer inquiries, requests, and objections, escalating cases when necessary.
Manage documentation,



organize client files, and ensure all information is accurate and up to date.
Assist with payment registration and verification, as well as the creation of internal tasks and projects.
Coordinate appointments, track attendance, and support customer outreach campaigns.
Maintain updated databases and actively contribute to the continuous improvement of administrative and customer service processes.
What Are We Looking For?
Attention to detail: You enjoy doing things accurately and thoroughly.
English Level B2-C1
Organization and efficiency: You can manage multiple tasks while staying focused.
Team player: You enjoy collaborating and contributing to shared goals.
Basic knowledge of digital tools, CRM systems, and Microsoft Office.
Previous experience in administrative or sales support roles is preferred.
Position Details
Location: Remote
Schedule (Miami Time – 40 hours per week):
Monday to Thursday: 8:

📌 Costumer Business Assistant (Colombia)
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📍 Colombia