Employment Type: Full-Time (40 hours/week)
Shift: EST/CST
About the Role
Our client is a growing U.S.-based healthcare practice seeking a detail-oriented, highly organized Medical Receptionist ( Insurance Verification & Front Desk Virtual Assistant)
In this role, you will be the backbone of our front-desk operations. Your primary focus will be navigating the complexities of the U.S. health insurance system—independently verifying benefits, interpreting coverage, checking authorizations, and clearly explaining financial responsibilities to patients. If you are a proactive communicator who thrives in a fast-paced clinical support role, we want to hear from you
Key Responsibilities
1. Insurance Verification & Authorization
Verify Eligibility: Check and confirm patient insurance eligibility and benefits prior to scheduled appointments.
Explain Coverage: Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients.
Prior Authorizations: Review, submit, and confirm authorization requirements to prevent claim denials.




Specialty Claims: Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims.
2. Front Desk & Patient Administration
Patient Scheduling: Efficiently manage the clinic calendar, scheduling new and returning patient appointments.
EHR Management: Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system.
Team Collaboration: Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination.
Required Qualifications & Experience
U.S. Healthcare Experience: Minimum of 1–2 years of experience working directly with a U.S. doctor’s office, physical therapy clinic, or chiropractic facility.
Insurance Expertise: Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-p

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