Job Title
Sr. Supervisor, People Solutions Center

Job Description
Ensure all cases are processed and managed promptly for HR tasks in North America, and keep stakeholders informed about industry needs, focusing on business intelligence and process improvement.

JOB INFORMATION
- Country: Transversal
- Job Title: Sr. Supervisor, People Solution Center (PSC)*
- Job Title in English: PSC Coordinator
- Functional Unit: Human Management
- Sub Unit: Support
- Service:

TYPES OF POSITIONS TO SUPERVISE
- Level 2 - Responsible for Tactical - Operational positions

DEPARTMENT'S KEY PURPOSE
- Attract, empower, and retain suitable and happy Game Changers.

MISSION OF THE POSITION
- Ensure all cases are processed and managed promptly for HR tasks in North America, and keep stakeholders informed about industry needs, focusing on business intelligence and process improvement.

MAIN RESULTS
Monitor compliance with human resources policies to standardize requirements for legislative compliance.



Ensure maximum workforce efficiency and effectiveness through proactive performance monitoring and strategic team management, aligning activities with organizational goals. Coordinate the efficient and accurate management of workforce-related data and cases, ensuring information is up-to-date and available for informed strategic decision-making. Serve as the primary liaison to ensure effective communication and escalation management between local and corporate teams, ensuring initiatives and critical issues are handled efficiently and collaboratively. Drive escalations of critical issues and coordinate their effective resolution with stakeholders. Anticipate identifying opportunities for improvement in current processes to increase efficiency and effectiveness in service delivery.

INTERNAL WORK RELATIONSHIPS
- Contact - Purpose
- People Solutions - Identify needs and implement action plans
- Company's GC - Resolve concerns and needs
- Operations Teams - Research and resolve internal labor

📌 Sr. Supervisor, People Solutions Center (Bello)
🏢 Concentrix
📍 Bello