Location:
Remote (must be able to work Eastern Time, Monday–Friday, 9:00 AM–6:00 PM ET)

Start Date:
ASAP

? About the Role

Cosign is the fastest-growing proptech companies in the U.S., backed by top-tier VCs and some of the largest landlords and operators in the country.

We’re looking for a detail-oriented, highly organized Claims Specialist to manage the end-to-end claims process submitted by property managers. This role is responsible for reviewing, validating, approving, and denying claims with accuracy, fairness, and efficiency.

You’ll play a critical role in protecting company risk, ensuring policy compliance, and delivering a smooth, professional experience to our property partners. This position is adecuado for someone who thrives in structured processes, can make sound judgment calls, and enjoys improving systems.

Required: the interest and ability to help automate and modernize Cosign’s claims workflows alongside our AI and product teams.

⚙️ What You’ll Do

Claims Review & Processing
- Review incoming claims submitted for completeness and accuracy




- Analyze supporting documentation (ledgers, invoices, photos, lease agreements, etc.)
- Evaluate claims against internal policies and coverage guidelines
- Own approval decisions for claims based on established criteria and documentation
- Prepare detailed claim summaries and decisioning documentation
- Ensure timely processing in line with SLA targets

Communication & Resolution
- Communicate clearly with property managers to request additional documentation or clarification
- Explain claim decisioning professionally and confidently
- Escalate complex or high-risk claims to senior team members when needed
- Maintain organized claim files and audit-ready documentation

Process & Systems Improvement
- Identify inconsistencies or documentation gaps to improve our training and ongoing customer education efforts
- Suggest process improvements to increase accuracy and efficiency
- Collaborate with AI and product te

📌 Claims Specialist (Colombia)
🏢 Cosign
📍 Colombia