JOB DUCK IS HIRING A FRONTLINE INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years

Role Overview

As a Frontline Intake Specialist at Job Duck, you will serve as the first point of contact for individuals reaching out during emotionally sensitive and often time-critical moments. This role is centered on listening carefully, providing clarity, and confidently guiding prospective clients toward the right next steps. Your daily work directly shapes the client experience and supports the overall efficiency of the practice by ensuring every inquiry is handled with care, accuracy, and follow-through. You will balance meaningful human interaction with structured administrative work,



making this role idóneo for someone who thrives in fast-paced, people-facing environments. Success in this role comes from empathy, attention to detail, and the ability to stay calm and organized while managing multiple conversations and priorities.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:
- Contributing to overall operational efficiency by reducing workload for other team members
- Answering inbound calls, texts, and digital inquiries in a professional and empathetic manner
- Guiding prospective clients through available services and assist with booking consultations
- Converting qualified inquiries into scheduled consultations without a sales-driven approach
- Maintaining timely and consistent follow-up on all inquiries to ensure no opportunities are missed
- Accurately logging all communications and activi

📌 Frontline Intake Specialist (Colombia)
🏢 Job Duck
📍 Colombia