Are you a great communicator who also loves staying organized? Dimov Tax is hiring a Phone Operators to be the first voice our clients hear.

What you'll be doing:

Answer and manage inbound client calls in a professional and friendly manner
Listen to client needs and route or resolve inquiries efficiently
Take accurate messages and follow through on call-backs — every time
Enter and update client information in our CRM system
Navigate multiple systems simultaneously while on a live call

What we're looking for:

Phone & Communication Skills:

Clear, professional speaking voice with strong grammar and tone
Active listener — you understand the issue before you respond
Calm and empathetic with frustrated or confused callers
Able to guide a conversation to resolution without rushing the client





Admin & Technical Skills:

Typing speed of 40+ WPM with strong accuracy
Experience with CRM platforms
Proficient in Microsoft Office or Google Workspace (Excel, Word, Docs, Sheets)
Able to multitask across systems while maintaining a natural phone conversation

Nice to have:

Experience in a tax, accounting, or financial services setting
Familiarity with tax terminology or client intake processes
Experience with a multi-line phone system
Customer Service: 2 years (Required)

Job Type: Full-time Remote.

Language:

C1 or C2 English (Required)

📌 Phone Operator (Colombia)
🏢 George Dimov
📍 Colombia