IRONSAIL PHARMA

*Platform Operations*

Pharmacy Operations Specialist

Job Description

Department

Platform Operations

Reports To

Head of Platform Operations

Employment Type

Contractor

Work Arrangement

Remote, Monday–Friday, 9:00 AM–5:00 PM EST

Annual Compensation

Up to USD $15,000

About Ironsail Pharma

Ironsail Pharma is a technology-enabled pharmacy marketplace connecting healthcare providers with a nationwide network of licensed compounding pharmacies. We're a fast-growing, AI-first team focused on accurate medication data, reliable pharmacy integrations, and operational excellence.

About the Role

We're looking for a Pharmacy Operations Specialist to be the operational bridge between healthcare providers and our pharmacy network — resolving pharmacy clarifications, coordinating operational issues, and keeping prescriptions moving efficiently through fulfillment.

*This is an operational execution role, not traditional customer service: you build strong working relationships with pharmacy partners, spot issues early,



and coordinate solutions across teams before they reach the provider.*

Key Responsibilities
- Own the pharmacy clarification process end to end — receiving a pharmacy's question, liaising with the provider, and returning the answer so the prescription moves to fulfillment without stalling.
- Monitor tracking, shipment issues, backorders, and out-of-stock notices across the network, and proactively communicate them to affected parties.
- Maintain day-to-day pharmacy communication and relationship health so partners stay responsive and problems stay small.
- Relay stock, availability, and operational changes from pharmacies to the Medication Database Administrator so the database stays current.
- Handle light customer service outside pharmacy clarifications, routing requests to the right team.
- Use AI to draft correspondence, maintain tracking records, and classify and route incoming issues — you manage the exception queue and relationsh

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