Title: Senior Manager, Model Design and Best Practices - Collections
Requisition ID:
******
Purpose
The Senior Manager Model Design and Best Practices supports the Director, Model Design and Best Practices by analysing operational processes to identify, assess and set strategic initiatives to drive improvements throughout Retail and Small Business Collections.
The incumbent plays a key role in determining, and proposing changes to collection models, in matters of operational processes, technology and organization.
Also responsible for conducting financial assessments and providing support for successful implementations by ensuring full adherence to Scotiabank's standards.
This role participates in the timely delivery of high quality, value‐added assurance and business intelligence for collections business.
As some of the Scotiabank's businesses have their particularities, the role will require a close partnership with them to better understand their processes and set pragmatic and well‐reasoned solutions for stated problems.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Analyzes and identifies process enhancements and uses knowledge to determine and set optimal and well‐reasoned recommendations under a pragmatic sense
Applies comprehensive expertise and leverages knowledge into a leadership role to reach desired future state
Ensures strategic alignment by overseeing/defining a suite of key performance indicators to have full visibility over collections processes




Demonstrated ability to articulate statistical and financial models to enhance operational models
Participates in major business initiatives and proactively advises and assists the business on change initiatives
Frequently involved in matters that require complex judgments and solutions based on sophisticated analytical and financial thought
Understands how the Bank's risk appetite and risk culture should be considered in day‐to‐day activities and decisions
Actively pursues effective and efficient operations of their respective areas, while ensuring adequacy, adherence to and effectiveness of day‐to‐day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Integral Handbook and the Guidelines for Business Conduct
Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates teams by fostering an inclusive work environment, communicating vision/values/business strategy




Reporting Relationships
Primary Manager: Director, Model Design & Best Practices
Direct Reports: Non applicable
Shared Reports: Non applicable
Dimensions
Provide support and guidance to 5 business units (MX, CO, PE, CL, C&CA;)
IB Delinquent Portfolio by a total balance of ~ CAD $6.0 Bn.
Education
Undergraduate Degree in Financial, Administrative or Science (Actuary / Statistics / Engineer)
Experience
Broad experience in a related role with a comprehensive understanding of collection processes, with emphasis on call centre performance management, contact management & workforce optimization
Good understanding of retail financial services and/or retail portfolio management
Ability to present / articulate data in a graphical or pictorial format to better understand its significance and articulate solutions to a variety of problems tabled
Knowledge of statistics and experience using statistical packages (R, SQL, Phyton, etc.)
Other Information
MUST be fluent in English and Spanish (oral and written skills)
Well‐developed communication and presentation skills combined with ability to influence and build strong partnerships at all levels including key stakeholders
Strategic thinker but also able to deliver tactically within tight timelines
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with high attention to detail and accuracy
Location(s)
Colombia : Bogota : Bogota
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📌 Senior Manager, Model Design And Best Practices - Collections (Bogotá)
🏢 Scotiabank
📍 Bogotá