Help Desk Technician Level 1

Position Title:
Help Desk Technician Level 1

Location:
Colombia (Bogotá, Armenia, Ibagué, Medellín, Bucaramanga, Barranquilla, Cali)

Work Modality:
Remote (Candidates must be located in a city with a Solvo Integral office, as occasional office attendance may be required)

Duration:
Long Term

English Level:
B2+

Work Schedule

Schedule:
Monday to Friday 7:30 AM to 5:00 PM (Colombia Time)

Additional Availability:

▪️ Availability for On Call duties during weekends when required

▪️ On Call hours are paid as extra hours

▪️ Schedule may vary due to On Call rotations

▪️ Candidates with flexible availability are preferred

▪️ Full details regarding the On Call process will be explained during the final interview

Education Requirements

▪️ High School Diploma, or Technical Degree from SENA or a related technical field

The Help Desk Technician Level 1 is an entry-level IT support position responsible for providing first-line technical assistance to end users. The role focuses on troubleshooting common IT issues,



assisting users with hardware and software needs, and ensuring timely resolution of technical incidents.

Key Responsibilities

▪️ Install and configure hardware and software

▪️ Set up, maintain, and support user accounts and passwords

▪️ Troubleshoot network and connectivity issues

▪️ Provide technical support via phone and email

▪️ Document incidents, troubleshooting steps, and resolutions

▪️ Gather and analyze information regarding user-reported issues

▪️ Identify and implement appropriate solutions to resolve technical problems

Required Qualifications

▪️ Minimum 1 year of experience in Technical Support, IT Support, or Help Desk environments

▪️ Experience supporting end users with technical issues

▪️ Experience with hardware and software installation and configuration

▪️ Basic knowledge of networking and connectivity troubleshooting

▪️ Strong communication skills

▪️ Strong customer service skills

▪️ English level

📌 Help Desk Technician Level 1 (Colombia)
🏢 Solvo Global
📍 Colombia