We are looking for Automotive Technical Advisors to give technical support and
troubleshoot complex issues to European cars. This role requires a deep
understanding of automotive systems, excellent communication skills, and an
advanced English level.

Responsibilities and Duties
* Guide customers with confidence – Provide expert pre-purchase support via
phone, chat, and email, ensuring customers get the right parts for their
repairs.
* Solve real-world automotive challenges – Troubleshoot post-purchase issues,
from error orders to job-specific part replacements.
* Be the expert others rely on – Support customer service team members by
handling advanced technical escalations.
* Keep things running smoothly – Accurately document customer interactions,
resolve cases efficiently, and maintain workflow adherence.
* Make a bigger impact – Identify recurring issues, collaborate with internal
teams, and help improve products and processes.
* Shape the future of European car parts – Work with technical content and
product teams to enhance fitment accuracy and descriptions.




* Share your knowledge – Contribute to internal knowledge bases and document
common technical solutions.
* Stay ahead of the curve – Keep up with the latest European vehicle
technologies and industry advancements.

Qualifications and Skills
* Advanced English level.
* Qualified candidates will have a passion for European cars, including
ownership experience and/or European car community engagement. Candidates
will also have hands-on experience in car repair and be able to demonstrate a
working knowledge of car parts and car repair.
* 1+ years of experience in a Customer Service role or a technical support role
within an automotive company or parts retailer, with the ability to clearly
and professionally explain complex technical concepts via phone, chat, and
emails, is required
* Proficient in computer use and comfortable with technology and digital tools
in a professional office setting are required.
* St

📌 Automotive Tech Support Advisor (Bogotá)
🏢 Hire Horatio CX
📍 Bogotá