About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Care Analyst is responsible for supporting the Client Care organization in delivering fast, easy, and effective service models and resolutions. This role partners with function leads across Client Care, leveraging data analytics to provide actionable insights and drive improvements in client experience initiatives. The Analyst works independently as a technical and functional specialist, collaborating with business leadership, technology teams,



and survey vendors to support client experience survey management and process improvements. The position requires strong project management skills, executive communication abilities, and a keen insight into client experience data and best practices.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:
- Support Client Care CX bodies of work by partnering with leadership, technology, and survey vendors to improve client experience survey management and returns.
- Leverage data analytics to provide actionable insights for enhancing client experience and survey outcomes.
- Manage and lead process improvements, utilizing strong project management skills to address issues and drive change.
- Collaborate with business leadership across Client Care to identify innovative solutions and s

📌 Client Care Analyst (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá