Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Service Manager

Department: Grocery

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you: All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities :
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.




- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance

📌 Service Manager-2 (Columbia)
🏢 Hy-Vee
📍 Columbia